2-1-1 Help Services

Serving the entire population of our region, 2-1-1 Broward connects people with community, health and disaster services through a free, 24/7 stigma-free phone service and searchable online database. Using the power of technology and innovation, we connect people to the help they need. Learn more about our services below.

The Mission

2-1-1 Broward is the live, 24-hour comprehensive helpline, providing all people with crisis, health and human services support and connecting them to resources in our community.

 2-1-1 Broward: Help Starts Here

Knowing where to go is the first step to getting the help you need. EVERY HOUR OF EVERY DAY, SOMEONE IN BROWARD IS SEARCHING FOR HELP OR SERVICES – housing, food, financial assistance, relief from abuse, family issues, depression, childcare, suicide prevention, etc., but navigating the maze of city, state and non-profit agencies can be overwhelming and confusing. Since 1995, 2-1-1 Broward, has been the community’s central point of entry into the health and human services system. Dialing 2-1-1 is an easy way for people who need help to get connected with the community service providers that can help them. The 2-1-1 Broward helpline is available to every individual and family in Broward County. CLICK HERE to visit our online resource database.

Benefits of 2-1-1:

•    Dial an easy three digit number 2-1-1
•    Accessible 24/7
•    Free, confidential, anonymous
•    Available in any language
•    Crisis Intervention
•    Suicide Intervention
•    Get connected to health & human services
•    Every call answered by a trained, degreed helpline counselor
•    Advocacy
•    Small business owners and Human Resource professionals use helpline as a tool for employees in need

Services offered by 2-1-1:

•    Empathetic listening
•    Emotional support
•    Crisis Intervention
•    Suicide Hotline
•    Needs assessment
•    Information
•    Get connected to health & human services
•    Every call is answered by a trained, degreed helpline counselor
•    Advocacy
•    Online Resource Database 

Who is Using 2-1-1?

Whether it is a situation where the caller needs help or wants to offer help, 2-1-1Broward provides every person in the community with a place to turn when they need answers to life challenges, both big and small.

Some examples of 2-1-1 callers:

o    Employer helping an employee find family services
o    Homeless family living in their car
o    A family whose child has special needs
o    Teen who needs someone to talk to
o    A parent looking for a summer/afterschool camp
o    An uninsured diabetic person who needs insulin
o    A single mom who can’t feed her children
o    Senior who lives alone and needs a daily call
o    A person helping a friend with substance abuse issue
o    Widowed dad who needs child care to keep his job
o    Someone depressed and contemplating suicide
o    Non-profit worker looking for resources for a client