Customer Service

• Provide quality customer service to customers
• Process new accounts
• Explain rates and fees for all utilities on customers' bills
• Answer questions about leaks and main breaks
• Set up payment plans and extensions
• Collect and process utility payments
• Process all final billing and refunds
• Reconcile utility payments, including cash, credit cards, lockbox payments, Fiserv, and Amscot
• Collect monies for construction meters usage
• Work with field personnel to research any irregularities to customers' accounts
• Edit and process utility bills (approximately 17,000 bills monthly)
• Facilitate collection of utility-related functions including water, wastewater, stormwater, garbage, recycling, and utility tax
• Monitor performance and contracts of vendors
• Prepare/reconcile analytical utility billing reports

Field Staff

• Report illegal connections
• Investigate leaks, performs zero consumption audits and research other irregularities