Water Billing

Customer Service

Provide quality customer service to customers
Process new accounts
Explain rates and fees for all utilities on customers' bills
Answer questions about leaks and main breaks
Set up payment plans and extensions
Collect and process utility payments
Process all final billing and refunds
Reconcile utility payments, including cash, credit cards, lockbox payments, Fiserv, and Amscot
Collect monies for construction meters usage
Work with field personnel to research any irregularities to customers' accounts
Edit and process utility bills (approximately 17,000 bills monthly)
Facilitate collection of utility-related functions including water, wastewater, stormwater, garbage, recycling, and utility tax
Monitor performance and contracts of vendors
Prepare/reconcile analytical utility billing reports

Report illegal connections
Investigate leaks, performs zero consumption audits and research other irregularities