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GOVERNMENT
RESIDENT
BUSINESS
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Home
GOVERNMENT
Departments
Water Billing
Water Billing
Customer Service
Provide quality customer service to customers
Process new accounts
Explain rates and fees for all utilities on customers' bills
Answer questions about leaks and main breaks
Set up payment plans and extensions
Collect and process utility payments
Process all final billing and refunds
Reconcile utility payments, including cash, credit cards, lockbox payments, Fiserv, and Amscot
Collect monies for construction meters usage
Work with field personnel to research any irregularities to customers' accounts
Edit and process utility bills (approximately 17,000 bills monthly)
Facilitate collection of utility-related functions including water, wastewater, stormwater, garbage, recycling, and utility tax
Monitor performance and contracts of vendors
Prepare/reconcile analytical utility billing reports
Field Staff
Report illegal connections
Investigate leaks, performs zero consumption audits and research other irregularities
Utility Bill Pay/View Options
New Owners / Tenants
Forms
Rates and Services
Water Service Reconnection
Automated Meter Reading (AMR)
Leak Detection
Water Restrictions
Other Local Utilities
Payment Assistance
FAQs
Backflow and Cross-Connection Control Program
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PAYMENT CENTER
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